Last updated 30 August 2026
Closing your account does not refund your balance automatically. If you have unspent units, request a refund from billing@sendam.africa before you close the account — the product will prompt you to do exactly that, and will not let you close the account without acknowledging that any remaining units are forfeited. Units are not transferred to another account.
Units you have bought and not spent can be refunded within 30 days of purchase. Email billing@sendam.africafrom the address on the account and we will return the unused portion to the card or account you paid from. Refunds take up to 10 working days to appear, which is our payment processor's timeline, not ours.
Units spent on messages we handed to a network are not refundable, including messages a network then failed to deliver. We are charged for the attempt whether or not it arrives. This is why the delivery report shows a reason for every failure: if a route is failing in a way that looks like our fault rather than the network's, tell us and we will credit the units back.
If units are deducted twice, deducted for a message that never left our system, or a payment is taken without units arriving, that is ours to fix. Email billing@sendam.africa and we will correct the balance, whether or not 30 days have passed.
Please contact us first. A chargeback freezes the account while the processor investigates, which takes far longer than us simply refunding you.
Billing questions go to billing@sendam.africa.